The new client experience at PCC
Around eighty percent of new clients to Putney Chiropractic are word of mouth referrals. We are very proud that so many of our clients bring friends, family, colleagues and neighbours in to see us and we make sure everyone gets exceptional service and care.
Appointment times for new clients are normally only available between 10am and 5pm, Monday to Friday and from 11am on a Saturday. We have chosen these times as they are not our peak hours and allow the Chiropractors to give you the time you deserve and require for a full consultation, in a relaxed and calm environment. If you need an appointment outside of these hours please contact us and one of our team will do their very best to find a solution.
The consultation and examination process
The format for a new client of Putney Chiropractic or someone who has not visited us for some time is as follows:
- A full health history is taken looking into the past and present issues that may be related to your presenting problem.
- We will perform numerous orthopaedic, neurological and chiropractic tests to obtain vital information about the function of your spine and nervous system.
- Digital x-rays are an amazing way to assess the areas of wear and tear or alignment challenges that your spine may possess. X-rays will be taken if clinically indicated and will help you understand the cause of problem.
- You’ll be booked into our ‘New Client Orientation‘ which is a group appointment held on the first and third Tuesdays of the month. This will help you get the most from your Chiropractic care and give you information about the best way to deal with common problems to do with the spine.
The report process
On your second visit to us, your Chiropractor will correlate all the exam findings, including your digital X-rays, with the details of your health history and create a bespoke treatment program to suit your needs.
- We provide an individual written report with a copy of your digital X-rays provided on CD.
- Explain clearly and visually the findings from the tests and x-rays
- We will explain what is the problem, what it will take to correct the problem, how long it will take and costs involved.
- An individual plan is recommended and you decide what course of action best suits your needs.
- A re-examination date is set for the future to repeat the tests to show your progress objectively.
- It is then time for your first spinal adjustment. This will happen at the end of the report visit and it will start the process of correcting the underlying cause of your problem.
If you have any further queries regarding the practice, procedure, first visits or making a booking with us, please feel free to contact us and we can discuss any queries you may have. Give us a call on 020 8785 6144 and we will be happy to chat.
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